Crucial Conversations Tools for Talking When Stakes Are High, Second Edition - Kerry Patterson, Joseph Grenny, Ron McMillan & Al Switzler

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

By Kerry Patterson, Joseph Grenny, Ron McMillan & Al Switzler

  • Release Date: 2011-09-16
  • Genre: Management & Leadership
Score: 4.5
From 230 Ratings


The New York Times and Washington Post bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive


  • Good read!!

    By Owa Kiyanja
    Worth the investment
  • Want to be shed of your unique humanity?

    By STJudd109
    This book prescribes how to be a sociopathic person and or a robot. The manipulation steps are adjusted to read as a way to have choices to come to a conclusion as a group of people. Thus being a body of rules and robots, enforcing a hierarchy and not a team methodology.
  • Life Changing

    By bmtully
    Make sure you check out the “sequel” Crucial Accountability as well.
  • Goofy, businessy, highly useful

    By cynokit
    This book has been around long enough to not take itself too seriously, while teaching you to navigate the most serious moments in lives with others
  • Great Book!

    By SusieQ - 1960
    This book was Awesome! I am definitely going to use the techniques to improve my Crucial Conversations. It is practical and easy to understand.
  • Bought Crucial Conversations to help break work stalemates

    By Bob Binford
    I bought it and read it over the weekend after a particularly stressful and sleepless week at work. I found it helpful in helping me examine and categorize my experiences and thoughts, take control of some of the causes of my emotions, and identify tools and techniques to help me better communicate and interact.
  • A. Philip

    By Drew Lange
    Phenomenal book. Really worth the read & many of the concepts I applied with success right away.
  • A just read for everyone

    By Thechampionbuilder
    This is by far the best book I've read on conflict resolution.
  • Helpful Guide for Resolving Relationships

    By AlanFranc
    A guide to a crucial social subject is in this book. Its pages have several insights and advisories about handling interpersonal conflict. I recommend this reading for its great usefulness and relevance to rational and emotional concerns. It combines conversational style with proven mental health treatment techniques.
  • Amazing!

    By PedroDU
    This book is so great I still have some chapters to finish but I could not wait to give a nice review! The whole world should be able to read it!